Return and Exchange Policy
All sales are returnable for money back within 7 days of purchase, resellable as new with receipt. Items maybe exchanged up to 30 days from date of purchase with recite. Tampering or use of product may have occurred. Items may be exchanged for store credit or a comparable item. If you choose to exchange the item for a more expensive item than the item you had originally purchased, then you would owe the difference in price, and if you choose to exchange the item for a less expensive item than the one you had originally purchased, then you will receive a store credit for the difference. All labor on any repair or service preformed at Mobile Rescue are NON REFUNDABLE.
Promotional Items and Bundles
As a benefit to our customers, when Cellairis offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.
- When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a protective snap on case and get 50% off a car charger, the total value of the car charger would be subtracted from the refund.
- When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to Cellairis. For instance, if you receive $20 in savings when you purchase a protective snap on case and a car charger together and you return either item, the $20 amount will be subtracted from your refund.
Mobile Rescue will exchange any product that falls within warranty period*. Products that are damaged or used outside of intended use of product will not be covered. In any cases a printed receipt and all packaging received is mandatory.
*Otterbox/LifeProof products will be replaced through Otterbox.
**All Repair services are covered by a lifetime warranty against defects.
**Headphones, FM transmitters, Bluetooth, and Bluetooth keyboards have a 1 year warranty.
Non-exchangeable Items. Some items cannot be exchanged, including:
- Consumable items such as batteries & screen protectors
- Items that are damaged or abused due to negligence
- Items that are missing accessories, such as cords or cables
- Etched or otherwise personalized items